Terms of Service

Introduction

Welcome to PrestaShop.wiki. These Terms of Service govern your use of our platform.

Acceptance of Terms

By accessing and using PrestaShop.wiki, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

PrestaShop.wiki provides comprehensive documentation, guides, and resources related to PrestaShop e-commerce platform.

Tickets and completion

The PrestaShop.wiki team handles every ticket and decides, using its professional judgment, when the requested work is done; it then marks the ticket as completed. If you believe something has not been done as requested, you can ask us to reopen the ticket within 3 days (72 hours, weekends included) of its completion, stating precisely what does not work as requested. The team reviews every request and either reopens the ticket or explains its decision.

Access to your server

To work on a ticket we need access to the server where your shop is hosted — usually your hosting control panel, such as Plesk. By giving us access you confirm that you own the shop or are authorised by its owner to grant it. We use it only to work on your tickets, and may set up there what that work needs, such as an FTP account or a staff account in your shop's admin. If something on your hosting company's side blocks us, we may ask for the login to your account with your hosting company; we use it only to make our access work — for example, to allow our address or to contact their support about it — and never to change billing, domains or your hosting plan. Work on a ticket starts only once we can access your server. You can end our access at any time by changing your login details with your hosting company.

Change history of your shop's code

When we work on your shop, we keep a private copy of its code — not your customers' data — and record every change we make, so any change can be undone. This is free of charge. The copy belongs to you; on request we hand it over to you or to a developer you choose.

Jobs and job bundles

A job is one ticket with one result you can say in a sentence — for example "redesign my store", "install Stripe" or "fix the shipping cost". Jobs are paid up front, singly or as bundles bought together.

• A job is used when we first set the ticket to In work. Opening a ticket and asking questions is free; a ticket we complete straight from Submitted (an answer, nothing done on the store) uses nothing.
• Corrections within the 72-hour reopen window are part of the same job. A reopened ticket going back to In work does not use another job; a new wish after the window is a new ticket.
• If one ticket turns out to be several jobs, we say so in the ticket conversation before starting; once you agree there, the ticket counts as several jobs.
• Jobs bought together are valid for 12 months from the purchase.
• Unused jobs are not refunded.

Care subscription

Care is a monthly subscription, billed in advance, with no minimum term; you can cancel any time in the customer portal. It includes emergency fixes, store watch and priority: your tickets are handled ahead of non-subscribers’ tickets, and we watch your store from the outside. Extra jobs beyond the plan are bought like ordinary packs.

Neither column: when the hosting company’s server is down, we chase the hosting company — that is included, but we cannot be faster than they are. An expired domain or unpaid hosting is the owner’s bill. A store that was already broken when the cover started is handled as a normal job.

• Emergency work starts within 24 hours of the ticket, weekends included. This is a start time, not a promise of when the fix is finished. Making something new work is always a job, however urgent. Borderline cases are decided by our team in the ticket conversation.
• Cover starts when the first month is paid and access to the store’s server works. Until then the account shows that cover is waiting for server access.
• Included jobs (0, 2 or 5 a month depending on the plan) stay valid until the end of the next billing month — one month of carry-over — and the ones that expire soonest are used first.
• If a monthly payment fails, Stripe retries it while cover stays on, and we email you to update the card. If the retries fail, the subscription ends, and so do cover and the included jobs left. Pack jobs stay.

Store watch

For Care subscribers we watch the store from the outside. This needs no server access and changes nothing in the store.

• We check that the store is reachable every 5 minutes, and once a month we walk through the checkout without placing an order.
• The monthly checkout test may leave a test guest customer and an abandoned cart in the store.
• Store watch never changes the store. Findings reach you as recommendations, and acting on one is a normal job.

Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these Terms.

• Use the service only for lawful purposes
• Respect other users and maintain a professional environment
• Provide accurate information when contributing content

Disclaimers

The information on this website is provided on an 'as is' basis. To the fullest extent permitted by law, we exclude all representations, warranties, conditions and terms.

Limitation of Liability

In no event shall PrestaShop.wiki, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Contact Information

If you have any questions about these Terms of Service, please contact us at